Terms & Conditions for Camping & Touring

These terms and conditions form part of your booking contract with us. Please read them carefully.

Pengarreg Caravan Park Terms & Conditions

Please read these terms carefully as they make up your agreement with us, together with your booking confirmation and the information on our website.
These terms and conditions apply to all booking contracts made with Pengarreg Caravan Park.

Contacting

If you would like to discuss your booking with us or have any questions regarding your booking, please do not hesitate to contact us.

Booking Protection:

Pengarreg Caravan Park do not sell holiday insurance, but we strongly advise our customers to make arrangements to take out the necessary cover. Often your credit or debit card company will cover some or all of the circumstances which may lead to a cancellation of a holiday, but its best to check and if not make alternative arrangements.

Special Requirements:

We will do our very best to accommodate special requests, please let us know when placing your booking if you have any specific requirements and we will advise how we can accommodate.

Specific Pitches or Pitches booked “together”.

We take many bookings where guests request specific pitches or pitches together. While we will do our very best to accommodate such requests we can not guarantee this 100% of the time, but we do try! Please state upon booking.

Unit sizes

Due to fire regulations, relating to unit separations the size of the unit booked must be stipulated at the time of booking to ensure the pitch booked is large enough. In circumstances where the unit size caravan, motor home or tent of any size etc including awnings or gazebos exceeds that of the pitch booked. We reserve the right to require the rearrangement of pitch equipment or to relocate or refuse accommodation that may not be refundable.

Arrival & Departure

Camping and touring Pitches are available from 12 noon on the day of arrival. If you are delayed on your journey, please let us know. No refunds will be due for non-arrivals. We reserve the right to delay check-in.

Vacating your pitch

ALL pitches must be vacated by 11am. We reserve the right to charge for an extra night for late departures unless by prior agreement. If you would like to leave later than 11am, please speak to us beforehand – a further charge may be required.

Dogs

Dogs are to be kept on a lead and under control at all times whilst on the site. Any dog fouling must be cleaned up immediately. Any owner allowing their dog to continually foul the site without cleaning up after them may be asked to leave the site without a refund. Please use the dog bins that have been provided around the site. Dogs (except guide dogs) are not allowed in any of the buildings, inc toilet/shower blocks, laundrette etc. Pengarreg Caravan Park reserves the right to refuse certain breeds of dogs that it deems inappropriate on a family site. Dogs are not permitted to stay in cars overnight or to be left in cars unattended for any duration that would be considered to be harmful to their health.

Changes to bookings

Telephone alterations to booked holiday dates must be confirmed by email. We ask guests to notify us of any date changes to bookings at least 7 days prior to arrival. We can not however guarantee that we can accommodate such request but will in that event offer a suitable alternative where ever possible.

Cancellation Of Booking

If you need to cancel or move the dates of your booking, we will need 7 days notice prior to your stay. Pengarreg Caravan Park do not offer a refund for the deposit or any monies paid after this, however we will transfer your booking to an alternative date (subject to availability). Once you have made a booking and paid your deposit, it is non-refundable.

Refuse/litter

Litter and tied bin sacks must be placed in the Recycling Centre (located opposite The Barn). Rubbish must not be left outside caravans, motorhomes, tents etc.

Children

All children must be kept under adult supervision whilst using play the equipment. Please remember that your children safety is YOUR responsibility.

Selling of Alcohol On-Site (The Barn)

We only sell alcohol to persons 18 or over Proof of age is required. We reserve the right to refuse the sale of alcohol without an approved form of identification such as a passport, photo driving license or valid identification card.

Gazebos

These are allowed by permission only and must be pitched as directed.

Cars

ONLY FULLY QUALIFIED AND INSURED DRIVERS ARE PERMITTED TO DRIVE VEHICLES WHILST ONSITE, ANYONE BREAKING THIS RULE WILL BE ASKED TO LEAVE.

In circumstances where an accident or incident was caused by a customer or anyone in the booked party or by their vehicle or equipment the owner will indemnify Pengarreg or its agents against all damage, claims, costs, demands, acts or omissions whatsoever arising and make reparation to Pengarreg any resultant costs, damages or losses ( consequential or otherwise) relating thereto.

Safety

The strict speed limit around the site must be always observed. Please remember that Children will be playing especially near reception by the play park.
Kite flying is not permitted within the static caravans area or where overhead cables are present.
Ball games are only permitted outside of The Barn where goal posts are provided.

Fire

Please familiarise yourself with the nearest fire safety point and equipment around the park. (Red fire points).

Authority

The right is reserved to refuse admittance or to terminate the visit of any person or persons whose conduct is considered detrimental to Pengarreg Caravan Park or to other visitors. We will not tolerate any abusive behaviour towards other holiday makers or our staff. Any abusive or violent behaviour will result in you being asked to leave the site immediately. No refunds will be due if we have to terminate your holiday/visit.

Liability

The owners will not accept any responsibility or liability in respect of any injury or damage to any person or the property of any person using the site howsoever caused or sustained or facilities becoming unavailable due to circumstances beyond our control.
Please inform us of any problems that occur during your stay as we regret that we cannot rectify complaints once you have left the park.

We will not accept any liability for any lost or stolen property.

Fire Pits & BBQs

Fire pits and BBQs are permitted on Park if raised off the ground. Absolute care must always be taken when using this type of equipment on-site. Children under 16 must NOT be left unattended at ANY time near a lit fire. Please ensure that you know where the nearest fire point is located before you light your fire.

Noise

We encourage people to enjoy the outdoor lifestyle. We appreciate that sometimes its easy to forget that noise can travel at night and ask that noise be kept as low as possible and that you are always respectful to your neighbors. Our staff do regular patrols around the site, if noise is deemed to be to excessive our staff will advise you accordingly. No loud music please.

We do not allow the use of portable generators on the park without consent.
We will remove people from the site that continually cause a nuisance to others. NO REFUNDS WILL BE DUE IF YOU ARE ASKED TO LEAVE.

Please remember that July & August are our busiest months, if you like it quiet and peaceful, then please come out of season.